100%ConversationsReviewed
Every call and chat is reviewed for intent, friction, and next action.
heylee
AI for high-volume B2C contact centers
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AI for high-volume B2C contact centers
Turn every customer conversation into action.
Turn every customer conversation into action.
Clarity from every conversation. Action at scale.
Heylee learns from every customer interaction to identify what to automate, when humans should step in, where bottlenecks form, and where human agents need coaching, then it turns those insights into AI agents, workflow automation, better CX, and more efficient operations.
100% Calls Listened
20X Insights Identified
50% Reduction in Repetitive Tasks
Increase in Topline
Improved Bottomline
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What is Heylee?
Heylee is the AI operating layer for high-volume B2C contact centers. It learns from every customer conversation to reveal what should be automated, where humans add the most value, and how teams can improve customer experience and operational efficiency.
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Product Pillars
Autopilot, Copilot, Testpilot
These three building blocks of Heylee help you scale your contact center operations.
01
Autopilot
Automates repetitive work like routing, identity checks, lead qualification, follow-ups, and routine support.
02
Copilot
Gives agents live context, summaries, next actions, recommended replies, and automatic CRM updates.
03
Testpilot
Analyzes every conversation to find revenue leaks, coaching gaps, broken workflows, and automation opportunities.
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Voice & Chat AI Agents
Autopilot
Autonomous frontline work. Routes conversations, checks identity, qualifies leads, books time, sends reminders, and resolves routine requests.
Intent capture
CRM-ready routing
Validated actions
Clean system actions. Updates CRM, tickets, calendars, and workflows with approved actions while keeping humans in the loop.
Measurable load reduction. Tracks what was automated, what escalated, and where repetitive work keeps slowing the team.
Sales and retention loops Follow up with the right customer, at the right moment, with the context your team needs.
Campaign operations Personalize nurture flows, reactivation, reminders, and lifecycle journeys from real customer intent.
Autopilot handles the repetitive work agents should not have to touch.
Use it for routing, identity checks, lead qualification, appointment booking, reminders, follow-ups, routine support, and CRM updates. Heylee completes the workflow or escalates with clean context when a human should step in.
Operational control. Always.
Auditable decisions
Secure integrations
Human escalation
Data minimization
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Agent Assist
Copilot
Copilot gives human agents live context, recommended replies, summaries, next actions, and automatic CRM updates while they stay in control.
01
Map the frontline journey
Identify lead sources, customer intents, team handoffs, and moments where speed changes conversion.
Design agent behavior
Define actions, guardrails, escalation rules, CRM fields, and the context humans need.
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03
Connect systems
Wire Heylee into calendars, CRM, messaging, support, analytics, and custom APIs.
Test real scenarios
Use Testpilot to simulate edge cases, improve answers, and verify workflow outcomes.
04
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Launch and learn
Go live, monitor actions, measure conversion lift, and expand the agent playbook.
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Conversation Intelligence
Testpilot
AI Workflow Automation for SaaS Company
Testpilot reviews every customer conversation to surface revenue leaks, support gaps, broken handoffs, coaching moments, and automation opportunities, then turns those findings into a prioritized action plan.
+40%
Demo Booking
+25%
Closing Rate
Coaching signals and guided coaching
Testpilot reviews every customer conversation to surface revenue leaks, support gaps, broken handoffs, coaching moments, and automation opportunities, then turns those findings into a prioritized action plan.
2x Faster
Agent Onboarding
Up to 25%
CSAT Improvement
Automation opportunity map
Testpilot reviews every customer conversation to surface revenue leaks, support gaps, broken handoffs, coaching moments, and automation opportunities, then turns those findings into a prioritized action plan.
Up to 50%
Manual Work Reduced
2x More
Call Volume with Same Capacity
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Outcomes
Metrics Heylee improves
Heylee converts live conversations into operating intelligence, showing where automation, agent assist, and coaching can lift revenue, reduce repeat work, and improve customer experience.
20x Insights Identified
Recurring intents, bottlenecks, coaching gaps, and automation opportunities surface faster.
50% Reduction in Repetitive Tasks
Repeatable work becomes Autopilot workflows, Copilot prompts, and cleaner CRM updates.
Increase in Topline
Faster follow-ups and better qualification help teams convert more high-intent conversations.
Improved Bottomline
Less manual work and fewer escalations help operations scale without linear headcount growth.
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Integrations
Connected ecosystem
CRMs and customer systems
SalesforceHubSpotZoho CRMFreshworksLeadSquaredMicrosoft Dynamics
Contact center and telephony
ExotelOzonetelKnowlarityTwilioAmazon ConnectGenesys CloudFive9
Messaging and channels
WhatsApp BusinessSMSEmailInstagramFacebook MessengerWeb chat
Helpdesk and support
ZendeskFreshdeskIntercomKustomerLiveChatCrisp
Calendars and scheduling
Google CalendarOutlook CalendarCalendlyCal.com
Data and analytics
SegmentBigQuerySnowflakeRedshiftPostgresMixpanelGA4
Automation and workflow
ZapierMaken8nWorkatoPabblyCustom APIs
AI and knowledge
OpenAIAnthropicGeminiAzure AIVertex AIInternal knowledge bases
• Genesys Cloud• Talkdesk• RingCentral• Aircall• Dialpad• Twilio• Amazon Connect• Five9• NICE CXone• Genesys Cloud• Talkdesk• RingCentral• Aircall• Dialpad• Twilio• Amazon Connect• Five9• NICE CXone• Genesys Cloud• Talkdesk• RingCentral• Aircall• Dialpad• Twilio• Amazon Connect• Five9• NICE CXone
• Salesforce• HubSpot• Zoho CRM• Microsoft Dynamics• Zendesk• Freshdesk• Kustomer• Intercom• LiveChat• WhatsApp Business• SMS• Email• Web chat• Calendly• Salesforce• HubSpot• Zoho CRM• Microsoft Dynamics• Zendesk• Freshdesk• Kustomer• Intercom• LiveChat• WhatsApp Business• SMS• Email• Web chat• Calendly• Salesforce• HubSpot• Zoho CRM• Microsoft Dynamics• Zendesk• Freshdesk• Kustomer• Intercom• LiveChat• WhatsApp Business• SMS• Email• Web chat• Calendly
• GA4• Zapier• Make• Workato• n8n• OpenAI• Anthropic• Azure AI• Custom APIs• GA4• Zapier• Make• Workato• n8n• OpenAI• Anthropic• Azure AI• Custom APIs• GA4• Zapier• Make• Workato• n8n• OpenAI• Anthropic• Azure AI• Custom APIs
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Customer Signals
Real customers. Real outcomes.
Presto Testing Instruments
4x more revenue opportunities identified
Heylee's Testpilot reviewed historical calls and now reviews every conversation in real time, helping Presto uncover hidden gaps across orders, warranty, service, and dealer follow-ups. After deploying a few Autopilot agents, the team identified 4x more revenue opportunities that would otherwise have been missed.
45-Branch Proctology Clinic
Projected 95% inbound demand capture
Heylee gives every branch one AI front door for calls, WhatsApp, reminders, and follow-ups, then reviews every conversation so leaders can see which clinics leak demand, where patients drop off, and what to automate next.
Arizona-based Direct-to-Consumer Brand
Cleaner support and repeat-purchase signals
Every order question, return, complaint, and buying intent becomes structured action, so the team knows what to automate and where customer experience is leaking.
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FAQs
Common questions
01Is Heylee right for my organization?
High volume is relative. For one company, 1,000 conversations a day across a two-person team is high volume; for another, 100,000 conversations a day across 200 people is high volume. Whatever your organization size or contact center headcount, reach out. We are happy to talk and help you understand where Heylee can fit.
02Which product pillar is right for us: Autopilot, Copilot, or Testpilot?
You do not need to decide that upfront. We usually start by listening to your historical calls. Once we review past conversations, we can identify bottlenecks, revenue leaks, manual work, coaching gaps, and workflow opportunities, then recommend the right starting point.
03Does Heylee integrate with our communication stack?
Yes. Bring any communication stack under the sun. We can usually integrate with it. Some integrations are fast, some are more complex, and in the worst case we will help you migrate to providers we believe are better suited for the modern AI era.
04How much does Heylee charge?
The better question is what ROI Heylee can create. We aim to help you increase topline opportunities, reduce repetitive work, and scale contact center operations without increasing spend linearly. Pricing depends on volume, complexity, integrations, and the workflows we deploy.
05Will we get implementation support beyond setup?
Yes. We deploy a dedicated high-touch engineer who helps build integrations, workflows, automations, and operating processes with your team. We do not raise change requests for every small ask. The goal is to help you succeed end to end.
06What can Heylee automate in a contact center?
Heylee automates repetitive frontline work such as routing, identity checks, lead qualification, follow-ups, reminders, and post-call workflows. It can also support more complex workflows such as claims processing, document verification, and operational handoffs. Testpilot then identifies gaps and helps teams decide what to fix or automate next.
Have a workflow in mind?
Get Heylee Demo